Acceptable Use Policy

1. Important Notice

This Acceptable Use Policy (“AUP”) describes actions that AI Call Control, LLC and its affiliates, including its FCC-registered services provider, Managed Communications, LLC (collectively, “AI Call Control”), prohibit when any party uses its Services.

2. Agreement and Compliance

By ordering or using AI Call Control’s Services, you (the Customer or service recipient) agree to comply with this AUP, all applicable agreements, and all applicable laws and regulations. Each Customer is responsible for reviewing and complying with this AUP. This AUP is not a substitute for legal advice, and Customers are solely responsible for ensuring legal compliance.

3. Prohibited Uses

You agree not to use, and not to permit any third party or end user to use, the Services in any unlawful or prohibited manner, including but not limited to the following:

Illegal and Harmful Activities

Using the Services to engage in any activity that is illegal, abusive, fraudulent, deceptive, misleading, or that exploits, harms, or threatens to harm children.

Unsolicited Communications and Legal Violations

Engaging in unsolicited advertising, marketing, or communications, or otherwise violating laws applicable to advertising, electronic communications, or telemarketing, including but not limited to:

• Section 5 of the FTC Act (15 U.S.C. § 45)
• CAN-SPAM Act (15 U.S.C. §§ 7701–7713)
• Telemarketing Consumer Fraud and Abuse Prevention Act (15 U.S.C. §§ 6101–6108)
• FTC Telemarketing Sales Rule (16 C.F.R. § 310 et seq.)
• Telephone Consumer Protection Act (TCPA) (47 U.S.C. § 227)
• FCC regulations (47 C.F.R. § 64.1200 et seq.)
• Federal and state Do Not Call laws and calling-time restrictions
• Canada: CRTC Unsolicited Telecommunications Rules, including DNCL, ADAD, and Telecom Decision CRTC 2007-48 (as amended)

Industry Standards Compliance

Using the Services in a manner that fails to comply with applicable industry standards, including but not limited to:

• CTIA Messaging Principles and Best Practices
• Short Code Registry Best Practices
• Short Code Monitoring Handbook

Security and Technical Violations

Including, but not limited to:

• Circumventing or disabling security features
• Reverse-engineering the Services for improper purposes
• Conduct that exposes AI Call Control or others to liability or harm
• Denial-of-service attacks or service disruption
• Transmission of malware, viruses, trojans, worms, or malicious code

Protected Health Information (HIPAA)

Using the Services to process Protected Health Information (PHI) as defined under HIPAA, unless:

• You have executed a valid Business Associate Agreement (BAA) with AI Call Control, or
• Your use qualifies for a HIPAA exception.

Content and Identity Violations

Including:

• Infringement of intellectual property or third-party rights
• Libelous, defamatory, discriminatory, or malicious content
• Falsifying sender identity, caller ID, headers, phone numbers, or origin
• Violations of the Truth in Caller ID Act (47 U.S.C. § 227; 47 C.F.R. § 64.1600)

4. Policy Administration

Non-exhaustive list

This AUP is illustrative and not exhaustive. AI Call Control retains sole discretion to determine violations.

Policy updates

AI Call Control may modify this AUP at any time. Continued use of the Services after posting constitutes acceptance of the revised AUP.

5. Enforcement and Violations

If you violate this AUP, AI Call Control may:

• Suspend or terminate Services
• Close your account
• Block or prevent message delivery (including ringless voicemail, calls, or SMS)

AI Call Control may review communications to investigate violations but does not continuously monitor all activity.

6. Reporting Violations

To report abuse or violations of this AUP, contact legal@aicallcontrol.com.

AI Call Control, LLC
4215 E McDowell Rd, Suite 112
Mesa, AZ 85215
United States